IMPORTANT - COVID-19 UPDATE
Please note that we will not be able to guarantee delivery times until further notice, as the postal services and carriers are affected by the crisis. Customers may experience delays as important safety measures, including physical distancing, means it takes longer to process heavy parcel & envelope volumes.
Moreover, letter-mail shipments ($4.50 to $6 shipping fee, or free on orders of $30 and up) do not have any tracking number, so we cannot let you know where your shipment is at. We now offer the possibility of shipping by carrier with a tracking number for a fixed price of $12 (or $15 for shipments to USA) if you wish to keep track of your order.
Please consider this before placing your order.
► Where Can I Buy Pure Hazelwood Products?
- Brick & Mortar : Find a store in your area with our store locator.
- Online : Click here to see our products!
- By Phone : Call us toll free at 1-866-535-0148 (local 819-791-0777).
- Our business hours are the following:
- Monday to Thursday, from 8 AM to 4 PM (Eastern Time)
- Friday, from 8 AM to 12:30 PM (Eastern Time)
► Processing and shipping orders
All orders are processed within two (2) business days following their reception. A notification is sent by email when the order status changes to "Complete", which means the order is in on its way. Small orders are shipped by Canada Post, by regular mail (no tracking number). Estimated shipping times are the following:
- Quebec : 2 - 5 business days
- Canada (outside Quebec) : 3 - 5 business days
- United States : 4 - 9 business days
contact us for other destinations. Custom delays beyond our control may happen from time to time.
In case of late delivery:
Contact us with your order number and your shipping address.
► Prices, Shipping Charges and Tax
Prices and shipping fees are subject to changes without notice. For Canada, taxes apply on products and shipping fee (if any). Prices are displayed before tax, in Canadian Dollars (CAD $). You may switch to American Dollars (USD $) by selecting the right option on the top left corner of your screen. Shipping charges are the following:
- Orders of less than $30 before tax : Shipping fee of $4.50 to Canada and $6.00 to United States by letter-mail with no tracking number, or $12 to Canada and $15 to United States by carrier or accelerated parcel with a tracking number.
- The letter-mail option is not available for orders including essential oils and/or +Arthri-Plus products.
- All possible shipping options will be displayed after you enter your shipping address, before final revision of the order.
- Orders of $30 and up before tax : FREE SHIPPING by the most economical option available.
N.B.: Custom fees (for US orders) are the customer's responsibility, but very unusual.
► Payment Options
Online (Secure Payment)
- Paypal (creating an account is optional for most countries)
We also accept bank transfers (shipment of the order upon reception of payment).
Contact us for more information.