COVID-19 : WE ADAPT OUR SERVICES
Dear loyal customers,
In support of the collective efforts against the COVID-19 crisis and following the government's recommendations, the Pure Hazelwood team is committed to taking the necessary steps to ensure the health and safety of its clients and employees.
From now on and for an indefinite period:
- Our head offices in Sherbrooke, Quebec will be closed to customers.
- Our team of sales representatives will no longer be visiting pharmacies.
- We have reduced our team to the minimum and strongly encourage working from home in order to keep a safe social distance.
- Good news for you! The minimum purchase amount to get free shipping will decrease from $50 to $30 before tax.
- We will not be able to guarantee delivery times (usually 3 - 5 business days) as the postal services are also affected by the crisis. Some unusual delays may occur, these will be beyond our control.
- The clean-up protocol of our workshop and shipping department is still in place and we ensure that it is strictly respected.
Our customer service team remains available and dedicated to assisting you!
- Online chat (click on the bubble at the corner of your screen!)
- Toll free line (Canada & USA) : 1-866-535-0148
- By email : firstname.lastname@example.org
- Message us through Facebook : m.me/purnoisetier
We thank you for your patience and understanding in these difficult circumstances. We will keep you updated on any changes in our services and operations. Take care of yourself and your loved ones!